"If you want better UX, stop looking at your design team and whichever new sexy UI you’ve seen this week, take a long hard look at your organisation and whether it caring about UX is part of its cultural make up and what evidence there is, beneath the interface, of this being true."
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Why most UX is shite (via disambiguity)
AMEN.
(via rickwebb)
Just spent a frustrating 2 hours with two services I’m posting this quote for: SocialBro (ugh, what a name) and PayPal.