Now that is pretty brilliant:
Customer who happens to be an user interface designer books a flight on the American Airlines website, gets super-frusrated, writes an open letter to the AA management and proposes a redesign of their website. If you ask me, I’d hire the guy.
(via tmblg)
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I love that he did this. All too often we have frustrating user experiences because...poor...
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glamsoda reblogged this from kelela and added:
I LOVE this redesign proposal! It would make me want to use AA.com again because right now, it really is
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anthea-whittle reblogged this from matthewb and added:
Oh how frequently I’ve considered redesigning horror-sites. It’s good to see it done, and done well.
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